Terms & Conditions

Last updated: 18 June 2026

About us & these terms

These terms apply to the hire of decorations, props and related items (“Items”) from myweddinghire, a trading name of Mr Christopher Rowe(sole trader), of 76 Hemswell Avenue, Lincoln LN6 0AZ (“we”, “us”, “our”). You can contact us on 01522 396443 or at sales@myweddinghire.com. We are not registered for VAT.

By placing a booking with us you agree to these terms. Nothing in these terms affects your legal rights as a consumer.

1. Definitions

• Booking– your confirmed order for the hire of Items for your event.
• Hire Period– the period during which you are responsible for the Items (see clause 4).
• Deposit– the amount payable to secure your Booking (see clause 5).
• Balance– the remaining hire charges due before your event.
• Event Date– the date of the event for which the Items are hired.

2. How a booking is made

An enquiry or quote is not a confirmed booking. A binding contract is formed only when (a) you have paid the Deposit (or full payment where required) and (b) we have sent you written confirmation of your Booking. We may decline a booking before it is confirmed, for example if Items are unavailable for your dates.

3. Quotes & prices

Quotes are valid for 14 days unless stated otherwise. Prices include the Items and any delivery/collection charges set out in your quote. Delivery and collection charges vary by location and are confirmed at the time of quotation.

4. Hire Period

The standard Hire Period is 3 days (delivery day, event day, and collection day) unless otherwise agreed in writing. Items must be ready for collection, or returned to us, by the agreed time. If you keep the Items beyond the agreed Hire Period, a continuation charge equal to 25% of the original hire fee per day applies, reflecting our loss of availability to hire the Items to others.

5. Deposit & Payment

• A 25% deposit is required to secure your Booking. This deposit reflects the administration and preparation costs we incur in reserving your Items and dates.
• The remaining balance must be paid in full no later than 6 weeks before your Event Date.
• For bookings made within 6 weeks of the event, full payment is required at the time of booking.
• Payment can be made by bank transfer, credit/debit card, or through our online checkout.

6. Your right to cancel (online & distance bookings)

Where you book online or otherwise at a distance, you normally have a 14-day right to cancel under the Consumer Contracts Regulations 2013. However, because our hire is supplied for a specific date or period connected with a leisure event, this 14-day right does not apply once a Booking is confirmed (regulation 28(1)(h)). Our cancellation policy in clause 7 therefore applies instead. This does not affect your other statutory rights.

7. Cancellation by you

If you cancel a confirmed Booking, we will always try to re-hire your Items and dates and, if we succeed, we will reduce your cancellation charge accordingly. Otherwise the following charges apply to cover our losses:

• More than 8 weeks before the Event Date – you lose the 25% Deposit only.
• Between 4 and 8 weeks before the event – a charge of up to 50% of the total hire cost.
• Less than 4 weeks before the event – a charge of up to 100% of the total hire cost.

These charges represent a genuine estimate of the costs and lost revenue we incur. We strongly recommend taking out wedding insurance to cover cancellation costs.

8. Changes & substitutions

You may request changes to your Booking and we will accommodate them where possible (subject to availability and any price difference). We reserve the right to substitute Items of equivalent or higher quality and style if a specific Item becomes unavailable. If a substitute would materially differ from what you ordered, we will tell you in advance and you may accept it, choose an alternative, or cancel the affected Item for a refund of sums paid for it.

9. Delivery & Collection

We offer team delivery within approximately 160 miles of Lincoln and nationwide courier delivery for suitable items. Delivery and collection charges vary by location and will be confirmed at the time of quotation.

• You must ensure safe, dry, and accessible storage for items upon delivery.
• Items must be repacked in original packaging ready for collection at the agreed time.
• Failed collections caused by items not being ready may incur an additional charge equal to our reasonable additional costs.

10. Care Instructions

• Items must not be altered, pinned, stapled, glued, or modified in any way.
• Candles must not be placed directly on fabric or near flammable hired items.
• Items must be kept away from excessive heat, moisture, and direct sunlight.
• Table linen and chair covers should not be washed or ironed by the hirer.

11. Damage, loss & responsibility for items

You are responsible for all hired items from the point of delivery/collection until they are returned to us. Please report any damage, loss, or theft to us as soon as possible. We will charge the reasonable cost of repair, or like-for-like replacement, taking into account the age and condition of the item (so you are not charged the cost of a brand-new item for one that was already used). Normal wear and tear is expected and will not be charged.

12. Our responsibilities & your statutory rights

We will supply the Items with reasonable care and skill, and the Items will be as described, of satisfactory quality and fit for purpose, in line with the Consumer Rights Act 2015. Nothing in these terms affects your statutory rights as a consumer, which cannot be excluded or limited.

13. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the above, and except for our obligations under clause 12:

• we are not liable for any loss or damage that was not foreseeable, or that arises from circumstances beyond our reasonable control (see clause 14);
• we are not liable for any business losses (these terms are for consumers hiring for private events);
• our total liability in connection with a Booking is limited, so far as the law allows, to the total hire charges paid for the affected Items.

14. Events beyond our control (force majeure)

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including severe weather, road closures, vehicle breakdown, or other emergencies. If such an event means we are unable to fulfil your Booking, we will contact you as soon as possible and refund in full all sums you have paid to us for the affected Booking.

15. Data protection

We process your personal data in line with UK data protection law (UK GDPR and the Data Protection Act 2018) to manage your Booking and provide our services. Please see our Privacy Policy for full details.

16. Complaints

If something isn’t right, please contact us at sales@myweddinghire.com or on 01522 396443 and we will try to resolve it quickly. If we cannot resolve a complaint between us, this does not affect your right to take court action.

17. General

• Variation– We may update these terms from time to time; the terms in force at the time of your Booking apply to that Booking. Any changes to a confirmed Booking must be agreed in writing.
• Substitutions– We reserve the right to substitute items of equivalent quality and style if specific items become unavailable, in line with clause 8.
• Severance– If any part of these terms is found to be unenforceable, the rest continues to apply.
• Entire agreement– These terms, together with your Booking confirmation, form the whole agreement between us.
• Third parties– No one other than you and us has any rights under these terms (Contracts (Rights of Third Parties) Act 1999).
• Assignment– You may not transfer your Booking to anyone else without our written consent.
• Governing law– These terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.